Regal Medical Transportation
Outpatient procedures often involve early check-in, an uncertain release time, and facility-specific rules for the trip home. Regal can review private transportation for an ambulatory passenger when the facility permits a standard passenger vehicle and all escort requirements are arranged.
Plan the trip
Good transportation planning starts with the schedule, correct entrance, realistic return timing, and a clear understanding of what the passenger can do independently.
01
Many surgery centers require a responsible adult to remain onsite, receive instructions, or accompany the patient after sedation. A hired ride may not satisfy that policy. The passenger must confirm the facility’s rules and arrange any required escort independently. Regal provides transportation only and cannot act as a medical escort, caregiver, or responsible adult.
02
The morning ride can usually be planned around a firm check-in time, while the return depends on the procedure and recovery. Include both needs in the inquiry. Regal will confirm whether the return can be scheduled, requested later, or supported with approved waiting time; the outbound booking does not automatically include a vehicle held through the procedure.
03
A passenger who could enter the vehicle before surgery may need more assistance afterward. The facility and passenger are responsible for determining whether a standard passenger vehicle remains appropriate. Regal cannot transport a person who requires a lift, ramp, stretcher, hands-on transfer, medical supervision, or equipment support, even if the outbound ride was completed.
04
Hospitals and ambulatory surgery centers may discharge from an entrance different from the morning check-in door. Share the surgery center name, building, and discharge instructions as soon as they are known. A companion should be prepared to bring the passenger to the confirmed curbside location and handle all clinical instructions and personal care.
Keep the request focused on transportation. These details help the team review the route without collecting sensitive health information.
Return-trip considerations
Regal’s chauffeur is not a caregiver and cannot sign discharge paperwork, receive medical instructions, monitor recovery, or remain with a passenger after drop-off. If sedation is involved, verify whether the facility will release the patient to a commercial chauffeur and whether a separate responsible adult must ride along. The facility’s policy controls; Regal confirmation does not override it.
A request is not a reservation. The ride is booked only after Regal confirms the date, schedule, route, passenger fit, and quote.
Service scope
Passengers who can reach, enter, and exit a standard passenger vehicle with little or no assistance and remain seated using its standard seat belt.
Wheelchair-lift or ramp vehicles, stretcher service, hands-on transfers, medical equipment support, monitoring, medication help, or emergency care.
Questions about this service
No. The chauffeur provides transportation only and cannot serve as a responsible adult, caregiver, medical escort, or signer for discharge instructions.
Not automatically. Waiting time or a return trip must be reviewed and confirmed in advance, and availability may require a separate pickup.
Tell Regal before pickup. If hands-on assistance, a wheelchair lift, a ramp, a stretcher, or medical monitoring is needed, another transportation provider is required.
Related medical rides
Request availability
Share the transportation schedule, exact addresses, passenger count, and general pickup or mobility instructions. Do not include diagnoses, medications, insurance numbers, or medical records.
Non-emergency transportation only.
Regal is not an ambulance or medical provider, and chauffeurs do not provide medical care or monitoring. Call 911 for an emergency.
Do not enter diagnoses, medications, medical records, insurance numbers, or other sensitive health information in this form.
Check trip availability
